Long gone are the days when a taxi ride was considered a luxury. Now everything has changed: both the attitude towards this type of transport, and the quality of the services provided due to the appearance on the market of a large number of companies competing with each other.


Anyone who wants to use the taxi service needs to keep a couple of phones in mind, and the car will be served quickly, at any time and place. If you call Yandex.Taxi, you can get a more affordable and convenient service, regardless of the city area and time of day.

What are the ways to call Yandex Taxi

The work of the company is designed for a multi-purpose audience, so everything is done to make the way to call a taxi more accessible and diverse. Now this can be done in one of the following ways:

  1. Use the phone and leave a request to the carrier operator. It does not matter which phone you will use: it can be done both from mobile and from home;
  2. Using the official Yandex.Taxi website, by entering the information required by the request in the empty columns;
  3. Through the mobile application installed on the phone.

Such a variety of ways to call an inexpensive and comfortable taxi makes it more accessible for different categories of people with different incomes. Those who are well versed in modern devices will be more accustomed to using a computer or a mobile application. For older people, a call to the operator is better.

Let's get acquainted with all the ways to call better.

How to call Yandex taxi through the dispatcher on your home phone?

In our homes, the landline telephone is perceived by young people as a relic of the past, but for the older generation, this device is still relevant and necessary for communication. This contingent of potential customers of the service can call a taxi by number from a regular phone. Each city has a different set of numbers for the Yandex.Taxi service. It can be clarified on the company's website or use the telephone inquiry service, which is available in every city.

By dialing the service number, you will directly get in touch with the dispatcher with whom you need to discuss the order. First of all, this is the place of destination, address of residence, what tariff the client wants to use, and at what time the car should be delivered.

It is very convenient to use this method of ordering, and not only because others are not available, but also because it is possible to call a taxi by phone in advance, if necessary, then the next day, and even book a trip in both directions.

How to call Yandex.Taxi from a computer?

You can call Yandex taxi with personal computer connected to the Internet and preferably with an updated web browser.

The official website of Yandex.Taxi is taxi.yandex.ru. The site itself determines where you live, in which locality and, based on this, provides an interactive map. There are also windows for filling in (“from”, “where”, etc.).

And now everything is in order:

  1. At the very beginning, the fields indicate: from which point to which you want to get by taxi;
  2. Then indicate if you can wait 10 minutes or if you need the car urgently;
  3. If there are additional requirements, use the "Requirements" and "Comments to the order" window;
  4. At the next stage, you will need to select a service tariff, which opens when you click the corresponding button;
  5. Enter the contact phone number by which the driver will contact you;
  6. Activate the "Taxi Call" button.

As soon as you activate the button, information about the car that will serve you will appear. This is the nearest car that matches the selected rate and was sent to the address you noted in the order. If necessary, the driver will always contact you at the specified phone number.

There are cases (very rarely) when the company's website cannot determine the point of your location. In this case, you need to resort to the city settings item available on the yandex.ru website.

How to call Yandex taxi through a mobile application?

Calling a Yandex taxi is very simple using modern smartphones. The essence of calling a taxi on a mobile phone is identical to the previous method using a computer. But before using it, you need to download the Yandex Taxi application on a smartphone that supports the iOS or Android operating system. This is done completely free of charge. The only thing you need to pay attention to is that the app store is official. A full-fledged operation of the program is provided by a telephone with a GPS module.

In a couple of minutes, you can download and install the application. Yes, and calling a Yandex taxi from a mobile phone will become easier.

How the application for calling Yandex.Taxi can be downloaded to your phone, we will consider in more detail.

Installing the Yandex.Taxi mobile application

On a smartphone with an operating Android system need to open Google Play and enter "Yandex Taxi" in the search engine. The same operation can be done by owners of smartphones that support the iOS system only in App Store.

One important point: Download only official applications, otherwise you may stumble upon scammers with malware.

In the most extreme case, you can use the following recommendation: download the application from the Yandex site.

To do this, take the following steps:

  • open the Yandex Taxi website;
  • use the "Mobile application" tab;

  • as soon as the page opens, look where a form of such content is offered: “Download an application from the App Store and Google Play”;
  • enter your phone number and activate the "Get link" request.

Once the application is installed, open it and enter your mobile phone number, otherwise, if you do not, you will have to enter it again every time you order a taxi.

The app will then require access to your location. You may not answer this request, but it would be better if you answer it, and then the program will always determine the place where you are currently placing an order.

It also happens that you order a taxi for your friends or relatives. Although the application recognizes where you are, it will take into account the points of departure that you indicate on the map or in specially designated fields.

The installation of the application can be considered complete in order to use it to order a taxi. If your smartphone has the most latest version operating system, then you will still be able to constantly receive updates regarding the Yandex Taxi application, where you will be offered new features of this service.

Calling a car through the Ya.Taxi application

When you activate the application, it will automatically recognize your location on the map only if you turn on the location function on your phone using the settings. This setting must be permanently enabled.

Select the "Location" item so that when the application starts, it freely determines your location.

You will only have to indicate the final destination of your trip, which you can enter in the field labeled "where" or show on the map. It can be a street with a house number, a metro station or a theater, etc.

Make a choice of the tariff and the time of delivery of the car. Do not forget about additional services, such as the presence of a child seat or the need to transport large luggage.

As soon as you activate the call button, in a matter of seconds you will see the data of the car that is sent to your order.

Of course, calling a taxi in the application is a higher priority when ordering a taxi, which contributes to a closer interaction between the client and the taxi service. This service was appreciated by many passengers and successfully use the application when ordering a taxi.

Basic application settings

To make the interface of the program the most convenient to use, the creators of the program took care of this and laid some additional settings, with which you can, for example, zoom in or out on the map, move markers to correct the location (address). You can use voice input information regarding destinations, booking times and tariff wishes. Here, through the functional menu, the category of the car, Business class, Minivan, Comfort, Comfort + is selected.

How to exit the Yandex Taxi application?

If you need to close the program, then there is nothing complicated here either: it closes like any other application through the smartphone settings. To do this, select Yandex Taxi in the list of open programs and activate the "Stop the process" request.

Order a taxi with Alice

Not so long ago, it became possible to use the Yandex voice assistant, which is Apple's analogue of Siri, and call a taxi through Alice.

If you already have Alice installed on your smartphone, then you can simply turn to her, such as “Alice, I need to call a taxi” or another phrase of that kind and voice in which direction you need to move to your final destination.

If you want, say the address or name of the metro station, cultural and entertainment center where you are going now. As soon as the Yandex Taxi Application opens after voice communication, you will have to run your eyes through the filled fields, check their accuracy. If there are no problems, then calmly activate the "Taxi Call" button.

So far, Alice can offer you a trip at the most popular Economy fare, but the developers of the program plan to “teach” Alice to take into account other preferences of customers when choosing a fare.

You can also communicate with Alice using stationary gadgets (computer or laptop). In this case voice assistant can only open the official Yandex website, not the application. Next, you will need to move standard procedure calling a taxi.

If you are traveling with a small child and you cannot do without a child seat, then before placing an order, you must put a mark in the “Order Requirements” column that the client needs this device.

Even if you have contacted the operator on a landline to call a taxi, do not forget about additional requirements and expect the arrival of a car that meets all your requirements.

Sometimes a group of people with luggage needs a trip. This must also be indicated when ordering on the website or during oral communication with the dispatcher. In this case, a larger car will be offered.

Provision of a child seat is a paid service, the cost of which is always better to be clarified by opening the information on the official website in the “Child” tariff section or in the “Tariff” section. Basically, it does not exceed 50-100 rubles.

Is it possible to order a Yandex taxi by a certain hour?

Sometimes unforeseen circumstances greatly interfere with our plans and can prevent us from being at the right meeting on time. Therefore, always call a taxi in advance. There is a small "but" here. When using the application or the official Yandex website to call a taxi, you can use only one of 2 options: either you need to give a car in the near future, or you can wait 10 minutes.

In order to call the car for a specific time, you need to contact the operator by phone and describe the situation.

Only the operator can accept an order in advance, negotiate the conditions, and select a tariff. And here without options.

Service workers do not understand the very formulation of the question, because they, working in this area, are sure that at any time in a large city a car can be found. Therefore, you should not worry and look for a way to call the car in advance.

Note: There was a possibility to order a Yandex taxi for a certain time before 2016, but it had to be abandoned. Now no one will tell you the exact reason, but they say that this is due to a large number of rejected orders.

Call Yandex taxi at two or more addresses

It often happens that along the way, a passenger needs to do several things, for example, pick up a child from a kindergarten, meet a friend, buy and deliver medicine to parents. If this happens in your life, then it is better to order a taxi to 2 addresses at once.

To do this, it is convenient to use a mobile application for smartphones with iOS or Android: before putting the last waypoint on the map, you need to enter a couple of intermediate ones.

It turns out that the car is ordered not for 2 addresses, but for several at once (but no more than 3 intermediate ones). The order of visiting these addresses is indicated by the passenger himself.

The application itself is responsible for optimizing the route and estimating its cost. Otherwise, this is a regular order, differing from the rest only in that you need to drop by several addresses at once. This is in demand if friends are returning after a corporate party or following from the airport (train station).

It is worth paying attention to the fact that the cost that will be indicated to you in the application represents the final version. And no detour due to traffic jams can change it. It increases only in one case: the driver had to wait too long for you, or you changed your mind about following this route and changed it yourself.

How to order Yandex Taxi for another person?

Sometimes you have to help out a friend who, for some objective reason, cannot use the service on his own.

To do this, you will have to indicate its exact location (home address) and the place where it needs to be delivered. A friend needs to be informed about what kind of car, how fast it will arrive and how much it will cost.

In the above case, you need to use the "Order to another person" option, which is also available in the Yandex Taxi application. More specifically, it is in the section where wishes and comments are posted.

Having chosen the option, you need to enter a friend's phone number in a special column. This is done by manual dialing or directly from the phone book. As soon as access to the phone book is opened, all that remains is to select the desired contact.

As for the payment method, here you have to choose. If you are sure that the friend will pay for the trip, then you need to make a choice in favor of cash.

It is possible that you want to do it for him, and then you can make a payment from your bank card. The money will be deducted from it when the service is completed. That's all.

A friend must receive an SMS message, with the help of which all data regarding the car, the driver's name and his phone number will be transferred to him. Such an appeal to the client is doubly pleasant, because. it turns out that it is not necessary to have a "Fancy" smartphone, you can get by with an ordinary cellular one, because an sms message will still come to it.

How to cancel a Yandex Taxi order?

Cancellation of the order is also done through the application installed on the mobile phone. As soon as you enter the application using your account, you must select the option "Active orders" and activate the "Cancel order" window there.

By doing this, the call will be canceled and you will be prompted to answer the reason why you canceled the trip:

  • this is a misunderstanding, you made an order by mistake;
  • the driver who took the order for execution refused to fulfill it;
  • the car does not drive up for a long time;
  • there was a man with a car who will give you a lift;
  • the driver for some reason chose a different direction;
  • a different nature of the reason, if there is a desire, then describe.

Can do without mobile application, and immediately call the service operator and ask to cancel the already made order. No one is forcing you to explain the reason for the refusal, but to improve the service, please do so!

Let's repeat what we read above in the article on how to order Yandex.Taxi correctly using the example of a mobile application by watching the following video:

Among the most inexpensive and comfortable taxi services throughout Russia, Yandex carrier occupies a worthy place. It is very easy to order a car here, the prices are quite reasonable and all payment methods are available. To make it convenient to use the Yandex Taxi application, it is constantly updated and supplemented with new features.

The Yandex.Taxi service is very easy and convenient way order a car for a trip to long and short distances.

This article describes in detail the procedure for ordering a taxi using this service via a mobile phone.

In total, there are three ways - using a call, a website and a mobile application.

What is Yandex Taxi?

The modern rhythm of life requires a quick response from taxi services, so the option of calling a car using a mobile phone is becoming very popular.

Yandex.Taxi is a fast and convenient taxi call service via a mobile phone or an online website. The order goes to the driver closest to the customer, which allows you to quickly respond to the wishes of customers.

The service began work in 2011 in Moscow. In 2018, the service operates in 126 cities of Russia and the CIS countries. About 200 thousand drivers provide their services to customers.

After the trip, the client can easily evaluate the work of the driver on a five-point scale in the mobile application. These ratings form the basis of an employee's rating. A low score can lead to the dismissal of the driver.

Taxi call online

First go to mobile version taxi.yandex.ru Here you need to fill in all the proposed fields:

  • departure address;
  • destination address;
  • the exact or estimated time of departure;
  • option vehicle(economy, comfort, business);
  • special requirements for the car;
  • messages for the dispatcher or driver.

The cost of the trip will be shown automatically. It remains only to press "Call a taxi"!

Calling a taxi using a mobile application

You can use many additional features and services in the application. In addition, it makes ordering a taxi much faster and more convenient:

  1. Download the Yandex.Taxi mobile app from Google Play or the App Store.
  2. In the application, enter your phone number, receive an activation code via SMS, and thus go through the registration procedure for the service.
  3. The application menu is located in the upper left corner. Here you can add the number of a bank card with which you will pay for trips, set up notifications to be sent to your phone number or within the application, view your trip history and several other functions.
  4. In the "My addresses" item, you can set the main addresses to which you plan to order a car. This feature will make calling a taxi easier and faster.
  5. In the "Tariffs" section, you can see the basic prices for transport trips within the city, popular destinations and rates.
  6. Set up your geolocation and destination address. The geolocation will immediately show when the taxi driver arrives at your place, and the address of the destination can be written or dictated. You can add (“+”) up to three additional destinations during one trip.
  7. Indicate the method of payment for the trip - cash or bank card. The card can be linked to personal account in the application, which makes it easy to pay for the trip.
  8. Specify the vehicle option - economy, comfort, comfort+ or business.
  9. Order a car and wait for your car.

Using the Yandex.Taxi app is easy to order a car, just follow 7 simple steps.

  1. Download and install the Yandex.Taxi application on your mobile phone.
  2. Run the application, enter your mobile phone number and confirm it with a code from SMS.
  3. Allow the application to access the geolocation so that the application independently determines the place where you are now.
  4. If the application correctly determined the location, then it is enough to confirm it, if not, then you need to put a marker on the map.
  5. Enter the address in the "Destination" field, you can specify the street and house number, the name of the entertainment center or metro station.
  6. The screen will display the time after which the car will be served, you can set a specific or nearest one. Confirm the choice with the "Call a taxi" button, select the form of payment: in cash or bank card.
  7. It remains to wait for the notification of the accepted order and is preparing to exit.

Where in the Yandex.Taxi program to specify the time?

When applying, there will be a corresponding field with a choice of time. By default, the nearest one is set, but you can select the “Other” item, where, specify the specific time by which you need a taxi.

How to cancel the order?

After completing the application, the button "Cancel order" will appear at the bottom of the screen, click - and you're done.

Can I call Yandex.Taxi without using the application?

You can order a taxi not only in the program, but also through the website. To do this, you need to go to it, enter the data: address and time of arrival, destination, mobile phone. Also choose a tariff (comfort or economy), if necessary, leave a comment, for example, the entrance number, so that it is easier for the driver to navigate. After entering the information, click "Call a Taxi". If everything is correct, an SMS notification will be sent to the phone with the number and make of the car, the driver's contacts.


Payment Methods

The Yandex.Taxi application works for passengers by cash and cashless payments, you can choose a more convenient method.

How to pay for an order with a card?

For Android (4.0 and higher) and iOS (versions 8.0 and higher) phones, it is possible to pay for the trip with a bank card. In order to use a non-cash payment method, you need to link it to the application.

  1. Go to the program menu, select "Bank card", then click "Add card" (payment by card may not be available in your region).
  2. Next, enter its data: 16-digit number, expiration date and CVV code (3 digits on the back of the card under the magnetic tape). This does not have to be done manually, you can use the "Scan card" service, and the smartphone itself will recognize the information.
  3. Press "Finish".

When placing an order, select payment by card, and the amount will be automatically debited.


How to remove a bank card from the application?

To delete a bank card, you need to go to the menu, select the "Bank card" section. Among the attached ones, select the one you want to get rid of, press and hold for a few seconds, after which the "Delete" window pops up (or the icon in the form of a basket).

Common Questions

Let's discuss the most common questions that users have.

How to exit the application?

The program closes like other applications. To stop using the service, go to the settings of your smartphone (iPhone), select Yandex.Taxi from the list, click "Stop process".

Why can't I open the program?

If you have problems entering the program, you should reinstall it and check your Internet connection. If this does not help, contact technical support.

Why is the app crashing?

When Yandex.Taxi is ordered through an application on a smartphone, the program may crash. This is due to a lack random access memory, you need to try to clear the cache and close the existing third party programs or games. After that, the service will work correctly.

Also, the application may crash due to internal errors, which will be fixed in new version programs. If the above method did not help, then wait for the update.

How to update the program?

The application is updated similarly to other programs, iPhone owners can do this in the App Store, and Android smartphone owners in Play market. You need to find Yandex Taxi and click "Update".

How to clear history?

There is no option to clear history. The developers did not provide such a function.

How to print a check?

Large cities beckon people, promising incredible prospects. However, megacities of all countries of the world are characterized by 2 diseases: problems with transport and a constant lack of time. Yandex.Taxi Moscow allows you to solve both problems.

Firstly, the work of the service is organized in such a way that the taxi waiting interval is 7-15 minutes, regardless of the state and congestion of city highways.

Secondly, everyone, without exception, from students to large entrepreneurs, can use the services of this taxi service. Given this demand and popularity, commercial activity services require detailed consideration.

How to call Yandex Taxi in Moscow

The first thing you should pay attention to when deciding to use the services of this company: the Yandex Moscow taxi service offers its customers several ways to place an order. By the way, this company was the first in Russia to introduce an online ordering service, which largely influenced the popularity of the service.

In particular, thanks to this feature, the company managed to reduce the period of car delivery to the customer's address to the minimum possible values.

The secret of such efficiency is simple. After receiving an order made via the Internet, the online service automatically resets it to several drivers who are closest to the starting point of the route.

This takes into account the compliance of the car with the conditions of the order and the personal rating of the pilot. Thanks to this scheme, Yandex.Taxi managed to completely eliminate the human factor and remove the time that the dispatcher spends searching for a free car and persuading the driver.

Currently, the service offers passengers several options for calling a car, so each customer can easily choose the best option for themselves. Of course, there are times when you need to get to Moscow airports in the fastest way.

Despite the developed Internet service, the company has a dispatch service and staff. Therefore, it is quite logical to assume that there are also telephone numbers provided for the interaction of staff and customers.

It should be noted here that contact numbers are used mainly by job seekers who want to get a job and connect to Yandex.Taxi Moscow. Passengers prefer to use a mobile application to place an order.

You can contact the dispatch service by phone:

Here you need to clarify that of the listed numbers, only the last line is free. Calls to other numbers are charged according to the operator's tariff cellular communication or city telephone line.

Calling Yandex.Taxi Moscow by phone is a convenient, but always affordable way. For example, a person needs to go urgently, and the balance of the SIM card has approached zero. In such cases, you can place an order through desktop computer or laptop. You can do this in two ways:

  1. Search browser.
  2. The program installed on the PC.

In the first case, it is enough to drive Yandex.Taxi Moscow into the search bar of the browser or follow this link: https://taxi.yandex.ru/. In any case, the user gets to the online taxi order page.

Registration in the system or entering personal data is not required. The interface is intuitive and requires the client to perform 3 consecutive actions:

  • Route: indicates the start and end points of the trip.
  • Options: pick up the car and additional options, such as a child seat or a non-smoking driver.
  • Order: the virtual key CALL A TAXI is pressed.

The system automatically calculates the cost of the trip, the declared price does not change throughout the entire journey. It should be clarified that passengers pay only for the actual mileage, so if the car gets stuck in a traffic jam, the price tag will not change. The only option to increase the price: the passenger will independently ask the driver to change the route, which will increase its length.

The installed program has similar functionality, but provides a number of additional benefits. For example, you can attach a bank card to the application or use a promo code. The program takes up little space, is downloaded from free Internet resources, is supported by all operating systems Windows.

The mobile application is a great alternative to a program installed on a computer. The utility is free, the size of the application is 25 MB, so it takes up little memory, suitable for any smartphone.

You can download the application here:

  • Google Play - for Android OS fans.
  • App Store - owners of iPhones and other devices on the IOS platform.

The program works according to the standard scheme: you need to set a route, select a tariff plan and tick the preferred options. To remotely pay for a trip with a bank card (contactless payment, money is debited from your personal account upon arrival), you must be authorized in the system by phone number. Through the Yandex.Taxi mobile application, the cost of a trip in Moscow is calculated automatically.

The advantages of such a utility are that you can place an order from anywhere in the city where you have an Internet connection. Moreover, the application has a built-in map with GPS navigation, which allows you to track the approach of the machine to the customer's address.

Yandex taxi Moscow work

The company is constantly expanding the geography of its activities, therefore it is interested in expanding the staff of drivers. To join Yandex.Taxi, you need to meet three basic requirements:

  • Have your own car, not older than 15 years old.
  • Driver's license with an open category "B".
  • Safe driving skills.

Applicants are offered a free schedule, a stable flow of orders and a minimum company commission. You can fill out the form on the website.

Promo code for Yandex Taxi

What is a promo code? This is a kind of invitation card that allows new customers to evaluate the quality of service and the capabilities of the taxi service. The code is one-time, has a certain validity limit. Thanks to the promotional code, the passenger receives a significant discount on the first trip.

In some cases, the discount is evenly divided over several trips, covering a certain part of the cost: 20-25%.

To take advantage of this offer, you must enter an alphanumeric combination through system menu mobile application. For this, the corresponding section is provided:, Symbols are entered manually, if you copy the invitation code from any resource, the server may not consider the discount.

Promo code is active now q5wmi5qi, allowing you to reduce the cost of the first trip by 300 rubles.

Promo code YANDEX.TAXI
Note

54gg4pyu

m3gqupau

30% discount for the first 3 trips

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30% discount for the first 3 trips

fmo3kfai

30% discount for the first 3 trips

There are situations when the entered promotional code does not work. This is typical for cases where the code is copied. The problem may be caused by the fact that some characters do not match their meaning.

For example, "a" looks the same in Russian and English layouts, but for electronic systems these are different characters. If the code did not work, you must repeat the entry manually, if there is no result, you need to contact technical support, address Email which is available in the application.

The price depends on the length and basic conditions of the trip. In particular, several tariff plans are available to residents of the capital, which differ in the level of comfort, and, consequently, in cost. It looks like this:

  • Economy - from 99 rubles.
  • Comfort and comfort + — from 199 rubles.
  • Minivan - from 199 rubles.
  • Business - starts from 299 rubles.

There is a 3-minute boarding wait time limit for each offer. The cost in excess of the initial fare is paid according to the meter for each kilometer of the route. If the car leaves the administrative border of the city, the price increases proportionally.

The only exception: transfers to airports. Here, the initial cost of the trip starts from 800 rubles, the final price will depend on the tariff plan and the distance of the starting point of the route from the airport.

In addition, the cost is affected by additional travel options that the passenger chooses independently when placing an order. These include:

  • Baby seats and boosters.
  • Transportation of pets: strictly in special transportation bags or cages.
  • Transportation of things in the cabin.
  • Delivery of oversized sports equipment: skis, snowboards.

There are options in the company's price list that are provided free of charge. For example:

  • Salon for non-smokers.
  • Sober driver.
  • Air conditioner.

In addition, Yandex.Taxi drivers always remain polite and, if necessary, help passengers with things.

How to order Yandex Taxi by a specific time

There are situations when a car is needed for a trip not now, but at a strictly appointed time, for example, a married couple plans a joint trip to the theater, and in order not to be late for the start of the performance, they want to order a car in advance. Such cases occur quite often, only the end point of the route changes: train, plane, business meeting, work. One thing unites them - a person wants to make sure and book a car in advance so that by the appointed time, the car is already waiting at the entrance.


Yandex.Taxi Moscow provides customers with this opportunity. Orders can be booked in two ways:

  • Call to the dispatch service. It is enough for the operator to name the address and inform the time of delivery of the car.
  • Mobile application or official website. Here, in the electronic order form, there is a TIME column, where you need to indicate by what date the car must be submitted.

In any case, the order is processed immediately after receipt: a driver is appointed who will wait for the passenger at the specified address exactly on time. Booking an order does not affect the cost of the trip.

No one is immune from these troubles. People often forget in a taxi Cell phones, umbrellas, hats, business papers and children's toys. If we are talking about a regular taxi service, a forgetful passenger can only rely on the consciousness of the driver, who will independently return the loss. Unfortunately, such honesty and disinterestedness is rare.

For all your questions, you can write to Yandex Help - https://yandex.ru/support

In this regard, Yandex.Taxi looks much better than its competitors. The work of the company is based on close interaction with customers, so each passenger has information about the driver who served the order. This information can be viewed:

  • Chapter " TRAVEL HISTORY”, a subcategory of PUSH notifications. Information here is stored for a day from the moment the order is completed.
  • Option " TRIP REPORT» (connected). SMS alerts about the assigned car are stored here, where there is also a driver number.

Therefore, upon discovering the loss, you should immediately call the driver. If the car did not have time to drive far, the taxi driver will surely return and bring the forgotten thing. If a lot of time has passed and the driver is serving another order, you can arrange a meeting at a convenient place for both.

Here you need to understand that the taxi driver is not obliged to take the things found in the car, jewelry and other things to forgetful passengers: he hands over the finds to the taxi fleet dispatcher. Therefore, once in such a situation, you do not need to yell at the driver and demand the immediate return of your property.

It happens that people remember things forgotten in a taxi a few days later, when the trip data has already been deleted from the application archive. In such cases, you must contact technical support and fill out an electronic return form. You can do this by clicking on the link https://yandex.ru/support and filling in the required fields:

  • Email.
  • Phone: the number from which the order was placed.
  • Trip Details: Approximate date and time.
  • Missing information: umbrella, hat, etc.

There is also a comment box where you can enter any information relevant to the case. For example, the driver is blond, the car is a silver Nissan.